Manage Contracts
Stripe subscriptions, Enterprise contracts, upgrades, downgrades, and cancellation.
Palveron has two billing models depending on your plan: Stripe subscriptions for self-service tiers (Pro, Business) and Enterprise contracts negotiated individually.
Self-service plans (Pro / Business)
Where to manage
Navigate to Billing → Plan. Every billable action — change plan, update card, cancel, download invoices — links to the Stripe Customer Portal.
Click Open Customer Portal to launch the Stripe-hosted self-service UI. The portal lets you:
- Change payment method (card or SEPA)
- Update billing address and tax ID (VAT)
- Download every past invoice as PDF
- Switch between monthly and annual billing
- Cancel the subscription
Admins can hand the portal URL to a finance team without granting dashboard access — it's a tokenized, short-lived link.
Upgrades
Upgrades from Community or Pro to Business take effect immediately:
- Click Upgrade on the Plan page.
- Stripe Checkout opens for the new plan.
- On successful payment, the project tier flips within seconds (Stripe webhook).
- Higher quotas and gated features unlock instantly.
The new monthly fee is prorated — you pay only for the remaining days in the current period.
Downgrades
Downgrades take effect at the next renewal. You keep the higher quota and features for the rest of the current period; the lower price kicks in on the next invoice.
The dashboard banner reminds you of the pending downgrade. Cancel the downgrade anytime before renewal under Plan → Pending changes → Cancel downgrade.
Cancellation
Cancel via the Customer Portal or under Plan → Cancel subscription.
- The plan stays active until the end of the current period.
- At that point, the project drops to Community tier — quotas, features, and team-member limits revert.
- Traces remain available for the configured retention window before pruning.
- Data export endpoints stay available for 30 days after cancellation.
To delete the project entirely, export your traces first, then use Settings → Danger zone → Delete project.
Enterprise contracts
Enterprise customers run on individual contracts negotiated with sales — not Stripe subscriptions.
Contract overview
Navigate to Billing → Contract. The page shows:
| Field | Meaning |
|---|---|
| Status | ACTIVE, PENDING_RENEWAL, EXPIRED, TERMINATED |
| Term | Start and end dates |
| Monthly base fee | Locked rate for the contract duration |
| Included requests | Monthly quota |
| Overage rate | Cost per 1,000 requests above the included quota |
| Blockchain quota | Annual Flare anchor allowance |
| Auto-renew | Whether the contract extends automatically |
Expiration warnings
A background worker checks every 6 hours and notifies stakeholders ahead of renewal:
| Trigger | Action |
|---|---|
| 30 days before expiration | Email to billing admin |
| 14 days before expiration | Email re-warning + dashboard banner |
| 7 days before expiration | Critical email + governance event broadcast to all configured dispatchers (Slack, Teams, ServiceNow, Jira) |
Automatic renewal
If Auto-renew is set, the contract extends for an equal term at the existing rate (subject to the renewal price index in your master agreement). The billing admin receives a confirmation email within an hour of renewal.
To disable auto-renew, open a ticket with your account manager — auto-renew flags require dual-signature for audit reasons.
Cancel a contract
- Billing → Contract → Cancel.
- Confirm the effective end date (defaults to the current contract end date).
- The cancellation is logged as a governance event and emailed to your account manager.
All data remains available until the configured retention window expires. Migrate or export before then.
Contract amendments mid-term — quota increases (e.g. for a planned product launch) are typically handled as addenda rather than full re-negotiation. Contact your account manager.