Incident Management

Report an incident

1. Under Monitoring, go to Incidents.
2. Click Report incident and fill in the form.

The form

Title and Description are required. You also choose:

• Type — for example guardrail failure, data leak, agent malfunction, or anomaly.
• Severity — Low, Medium, High, or Critical.
• Affected users — an estimated count (optional).
• Corrective actions — what you change to prevent a recurrence (optional).

Palveron sets the time of the report itself; you do not enter it. The dashboard report form does not name an affected agent.

After reporting

• The incident appears in the list with its status (Open, Investigating, Mitigated, Resolved, Closed).
• Palveron writes a governance event. If you have connected Slack, you receive a message there.
• At Critical severity, an agent named in the report is suspended. Because the dashboard form does not name an agent, such a report comes through the Verify API today.
• At Critical or High severity, Palveron shows the reporting obligation: under the EU AI Act (Art. 73), serious incidents must be reported to the relevant market surveillance authority, at the latest within 15 days.

Reporting to the authority

You report to the supervisory authority outside Palveron. An incident's detail view shows whether the authority was notified, if that has been recorded.