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User Handbook

ServiceNow & Jira

Automatic incident/issue creation for governance events

ServiceNow

  1. Navigate to Integrations → Ticketing & Evidence → ServiceNow.
  2. Enter your Instance URL, Client ID, and Client Secret.
  3. Click Test & Save.

Automatic incidents: For critical governance events, the platform creates a ServiceNow incident with urgency/impact auto-mapped from event severity.

Jira

  1. Navigate to Integrations → Ticketing & Evidence → Jira.
  2. Enter your Jira URL, Email, and API Token.
  3. Select the Project Key and Issue Type.
  4. Click Test & Save.

Automatic issues: For governance events, the platform creates a Jira issue with formatted ADF tables and configurable project key.

Connect Slack & Teams

Set up Slack workspace or Microsoft Teams for governance events and approvals

Connect Azure & Google Import

Set up Azure AI Foundry and Google Vertex AI for cross-platform agent import

On this page

ServiceNowJira