User Handbook
Tiers & Limits
The four tiers, what they include, and which features are gated by plan.
Palveron has four tiers. Pick by request volume, team size, and the features you need — every tier ships the core governance engine; gates are on advanced capabilities.
Quick comparison
| Community | Pro | Business | Enterprise | |
|---|---|---|---|---|
| Requests / month | 1,000 | 10,000 | 100,000 | Negotiated |
| Rate limit (RPM) | 60 | 600 | 3,000 | Negotiated |
| Agents | 3 | 25 | 100 | Unlimited |
| Policies | 5 | 50 | Unlimited | Unlimited |
| Team members | 1 | 5 | 20 | Unlimited |
| Trace retention | 30 days | 90 days | 1 year | Negotiated |
| SLA target | — | — | 99.5 % | 99.9 % (contractual on Enterprise) |
| Support | Community | Priority | Dedicated |
Features by tier
| Feature | Community | Pro | Business | Enterprise |
|---|---|---|---|---|
| Verify API + SDKs | ✅ | ✅ | ✅ | ✅ |
| Gateway Proxy | ✅ | ✅ | ✅ | ✅ |
| MCP Gateway | — | ✅ | ✅ | ✅ |
| Browser Guard | — | — | ✅ | ✅ |
| Palveron Discover | — | — | ✅ | ✅ |
| Blockchain attestation (Flare) | — | Pay-per-anchor | Included | Included |
| Neural Governance Engine (NGE) | Cloud only | Cloud only | Local + Cloud | Local + Cloud |
| Approvals (Slack / Teams) | — | ✅ | ✅ | ✅ |
| IdP user sync (Entra / Google / Okta) | — | — | ✅ | ✅ |
| Compliance frameworks | 3 (EU AI Act, GDPR, OWASP) | 6 | All 12 | All 12 + custom |
| Audit log export (CSV / PDF) | — | ✅ | ✅ | ✅ |
| Annex IV PDF reports | — | — | ✅ | ✅ |
| FRIA workflow | — | — | ✅ | ✅ |
| Detection mode (Auto / Exact / Semantic) | Exact only | Exact + Semantic | All three | All three |
| EU AI Act + Colorado + Singapore screening | EU AI Act only | EU AI Act only | EU AI Act + Colorado | All three |
| Webhooks (Slack / Teams / ServiceNow / Jira) | — | Slack / Teams | All four | All four |
| Custom branding | — | — | — | ✅ |
| On-premise / air-gapped (planned) | — | — | Roadmap | Roadmap |
| Dedicated infrastructure | — | — | — | ✅ |
How limits are enforced
- Monthly request quota — counter resets at
00:00 UTCon the first of each calendar month. The dashboard surfaces a banner at 80% and 100% usage. Behavior at 100%:- HARD_STOP (default) — further requests return
429 RATE_LIMIT_EXCEEDEDuntil the next reset or a top-up. - TOP_UP — automatically purchase the next pack size from the saved Stripe payment method.
- OVERAGE — continue serving requests and invoice the overage at month-end (Business and Enterprise only).
- HARD_STOP (default) — further requests return
- RPM burst — per-key sliding window. Bursts above the RPM limit return
429withRetry-After. SDKs honor it automatically. - Agent and policy caps — enforced at registration. The wizard refuses to create the N+1th agent until you upgrade or delete an existing one.
- Trace retention — older traces are pruned nightly. Compliance exports must be made before the retention cutoff (or upgrade for longer retention).
Configure HARD_STOP / TOP_UP / OVERAGE under Settings → General → Rate limiting.
Tier changes mid-month
Upgrades take effect immediately and prorate the new monthly fee. Downgrades take effect at the next renewal — your higher quota continues until the period ends.
Cancellation and downgrades to Community preserve historical traces for the configured retention period but disable feature gates immediately (e.g. Browser Guard extensions stop receiving policy updates within ~5 minutes).